Due to our International expansion, we’re recruiting a bi-lingual Onboarding Officer to join our team at TeamFeePay!
This is an exciting role and even more so with those who have a passion for grassroots football. You will represent the TeamFeePay brand, helping our grassroots football clubs to come onto our platform with as seamless a journey as possible, acting as your main point of contact during this critical onboarding process.
You will be responsible for ensuring football clubs are set up for success after the point of sale. This role involves creating tailored 12- or 36-month plans based on identified "pain points" from the sales process, configuring payment plans, and ensuring at least one transaction occurs within the first 90 days to promote continued platform usage and revenue growth. The ideal candidate will have excellent communication skills, attention to detail, and a passion for football.
Company Purpose
TeamFeePay is a software platform for football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service supports clubs with our 5-Pillar Club Development approach.
- Finance
- People
- Governance
- Facilities & Equipment
- Football
We offer tailored club development advice and planning to all our clubs and have built a range of specific features and services that assist clubs in growth and sustainability:
- Payment collections
- Income generation - Fundraising and Sponsorship playbook
- Camp booker
- Team tours
- Squad selector
- Retail partnerships
- Club shop
- Private Medical Insurance
- Webinars, Resources and templates
- Club development planning
Employee Benefits
- A collaborative and supportive culture and working environment with regular social and charity events
- Competitive salary and commission structure
- Vitality healthcare
- Standard pension and holidays
- Professional development opportunities.
Main Responsibilities
- Client Onboarding: Contact football clubs' post-sale to ensure they are set up to succeed. Build programs tailored to the exact specifications of each club.
- Data Management: Confirm and update details in Salesforce to ensure accurate and comprehensive client information.
- Payment Configuration: Configure payment plans based on the specific requirements of each club. Ensure payment plans are set up correctly and efficiently.
- Transaction Facilitation: Ensure at least one transaction occurs within the first 90 days to promote continued platform usage and revenue growth.
- Relationship Building: Establish and maintain strong relationships with club officials and representatives. Provide ongoing support and assistance as needed.
- Reporting: Provide regular updates and reports to the Customer Success Manager and other stakeholders. Highlight key achievements and areas for improvement.
- Compliance: Ensure that all onboarding activities comply with relevant regulations and standards.
- Sales Screening: Clarifying all gathered information uploaded onto Salesforce is a true reflection of the conversation with the club in question.
Skills and Experience
- Fluent in Spanish (preferable, not essential)
- A passion for grassroot football (preferable, not essential)
- Proven experience in a similar customer onboarding role
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- IT and computer literate – good working knowledge of Microsoft Office
- GCSE English and Mathematics (or equivalent).
This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities, and dimensions for the role. Employees are expected to undertake all other reasonable and related tasks allocated by line management.